Location: Raffles Place

Duration: 6 months contract

Working Hours:

• Working Days: Monday to Sunday, including Public Holidays
• Working Hours: 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm)
• Work Week: 5 days per week

Salary: Up to $3800

Job Responsibilities:

• Handle customer interactions via phone and/ or emails within stipulated timeframe.
• To cross-sell the bank products and services when appropriate.
• Actively perform channel migration to automated channels.
• Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers’ feedback/ issues within guidelines.
• Conscientious logging of customers’ feedback via GIFT & service requests and enquiries via CRUISE.
• Ensure diligent tracking of open service requests and ensure adherence to SLA.
• Contribute to the Contact Centre in achieving its service targets.
• Ensure all requests or investigations are completed appropriately.
• Ensure follow up and fulfill promises made to our customers.
• Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.
• Ensure compliance to waiver empowerment guidelines and zero operational loss.

Job Requirements:

• Minimum 1 year of experience in call centre environment
• Must be comfortable working shifts

Ally

The Outsourcing Team

Recruit Express Pte Ltd

EA: 99C4599