Jobscope

• Handle customer interactions via phone and/ or emails within stipulated timeframe.
• Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers’ feedback/issues within guidelines.
• Ensure all requests or investigations are completed appropriately.
• Ensure follow up and fulfill promises made to our customers.
• Other ad hoc duties assigned

Job Requirement

• Prior call centre exp

For interested candidates, please send your most recent and updated resume to [email protected]

Wendy Khoo Hui Wen

R1761665

Recruit Express Pte Ltd

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