General Roles and responsibilities:

· Promote and adhere to Shell policies and procedures to maintain a safe working environment and uphold a culture of safety awareness

· Ensure uniforms are clean and worn properly to project a positive image and demonstrate pride in representing the brand

· Provide quality service by following C-store service steps: Greet guests, Check purchases, Share store promotions and upsell, Offer assistance, and Wish customers well

· Maintain smooth day-to-day operations in the c-store by stacking, displaying, and replenishing products on shelves, monitoring product expiration dates, managing vendor deliveries, and organizing product storage

· Perform Point of Sales operations accurately, including cashiering duties and ensuring proper accounting of daily sales

· Address customer issues or feedback promptly and communicate effectively with the Shift Manager as part of the communication plan

· Monitor and report low stock levels to the Shift Manager to ensure inventory is sufficiently stocked

· Maintain a clean and organized station environment by conducting daily housekeeping tasks during each shift

· Deliver high-quality service to customers in the c-store and actively engage in building rapport with customers

· Follow safety protocols and work procedures to ensure a secure and efficient work environment

· Drive store revenue by promoting upselling of products to customers and maximizing sales opportunities

· Flexibility to work various shifts to support operational needs and ensure exceptional customer service throughout different times of the day

EA License No: 19C9611

EA Personnel Reg No: R25143833 Kwan Sook Yee (Evvie)