Overview:
As a Business Operations Executive, you will serve as a strategic partner to the Head of Department (HOD), supporting the development of a high-performing SMB team. We’re looking for a proactive and detail-oriented individual to manage day-to-day operations, track performance metrics, and coordinate key initiatives. You will play a central role in ensuring smooth communication, timely execution, and operational efficiency across the department.

Key Responsibilities:

• Support the HOD in tracking and managing departmental KPIs and performance metrics.
• Act as a central liaison between the HOD and cross-functional teams, ensuring clear communication and effective coordination of initiatives.
• Monitor timelines, follow up on action items, and ensure projects and tasks are completed on schedule.
• Conduct basic data analysis to support reporting, performance reviews, and operational planning.
• Prepare high-quality reports, presentation slides, and meeting summaries for internal use.
• Drive process improvements and contribute to the streamlining of business operations.
• Handle confidential information with discretion and professionalism.
• Provide administrative support to the HOD and assist with departmental logistics.
• Perform general administrative and ad-hoc tasks as assigned by management.

Requirements:

• Proven experience in business operations, administrative support, or a related field.
• Bachelor's Degree in Business Administration, Human Resources, or a related discipline.
• Strong organizational, communication, and coordination skills.
• Analytical mindset with working knowledge of Excel and basic reporting tools.
• Proactive, resourceful, and able to work independently with minimal supervision.
• High level of integrity and discretion in handling sensitive matters.