Key Responsibilities:

Coordinate sales, customer service, and operational activities.

Manage customer orders, delivery, and invoicing.

Manage and resolve customer returns and claims.

Resolve customer complaints and problems to the satisfaction of the customer.

Liaise with warehouse on orders, dispatch and delivery.

Monitor inventory, shipments, and delivery schedules.

Inventory management and control

Accounts payable and receivable processing.

Liaise with internal teams and external stakeholders.

Ensure compliance with company policies and procedures.

Undertake administrative function, including office procedures, purchasing and records management.

Prepare business letters, reports and support contract administration and documentation.

To be successful in this role you will need:

5+ years of experience in handling business/sales support roles

Strong organizational and multitasking abilities.

Good communication and stakeholder management and interpersonal skills.

Proficiency in Microsoft Office (Excel, PowerPoint, Word).

Problem-solving and high attention to detail.

Proficient in Microsoft Office, SAP and desirable in Ariba or similar purchase order system.

Exceptional customer service skills