Position Summary / Project Description

The Assistant Manager will need to support the planning and implementation of Change Management and Training activities for the roll out of Billing System across multiple institutions. This role will be expected to assist Business Change Manager in key pieces of work, attend meetings, managing vendors & stakeholders, resolving or escalating issues and driving to execution. The role may also be called upon to support other projects within the BC&A portfolio.

Role and Responsibilities

This role will need to support Business Change Manager in creating and implementing change management strategies and training plans that maximize employee adoption and usage and minimize resistance.

Apply structured methodology

·       Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

Support communication efforts

·       Support the design, development, delivery and management of communications.

·       Support the preparations and engagement sessions with users and stakeholders.

Assess change impact

·       Conduct impact analyses, assess change readiness and identify key stakeholders.

Develop change management strategy

·       Develop engagement strategy and determine enablement activities.

Stakeholder management

·       Obtain alignment with stakeholders

·       Obtain support from key functions to facilitate the execution of engagement and enablement activities

Support training efforts

·       Provide input, document requirements and support the design and delivery of training programs.

Execute plan

·       Ensure execution as planned and adjust plans as required

Track & Report

·       Execute and track progress of engagement and enablement activities

·       Identify and report risks and issues that could impede goals

·       Provide status updates and reporting to programme/management forums.

Requirements / Qualifications

1.     Min Diploma Holder

2.     Strong written and verbal communication skills with active listening

3.     Familiar with project management approaches and tools

4.     Customer focus and adaptability to different working styles and personality types

5.     Ability to multi-task, set priorities and manage time effectively

6.     Meticulous with good focus on details

7.     Experience in billing, finance and healthcare industry would be an added advantage