Analyse business application requirements and translate them into functional, technical, and system support specifications.

Support configuration, testing, implementation, maintenance, and enhancement of enterprise business applications.

Troubleshoot application issues, perform root-cause analysis, and coordinate fixes with users, vendors, and technical teams.

Work with databases, interfaces, reports, workflows, and application modules to support system stability and performance.

Prepare test cases, support UAT, review defects, and assist in deployment of application changes or system upgrades.

Maintain documentation for system processes, technical configurations, interface mappings, change requests, and support procedures.

Provide ongoing application support, user assistance, issue tracking, and continuous improvement for business IT systems.