Role purpose
Platform-focused Business Analyst supporting the EUC workstream — requirements, use-case coverage, persona definition, endpoint inventory and application candidacy.

Key responsibilities

Run requirements workshops with Customer EUC owners; capture, document and prioritize.
Maintain the application candidacy audit and persona / use-case matrix.
Build and maintain the endpoint inventory; coordinate the BoM and physical endpoint standards.
Support pilot user selection, UAT design and acceptance criteria.

Required experience and qualifications

5+ years as a Business Analyst on EUC, M365 or end-user computing programmes.
Strong workshop facilitation and documentation skills.
Demonstrable delivery experience in a regulated industry — financial services, government, pharmaceuticals, energy or similar — including familiarity with change control, audit and compliance constraints.
Experience working in a large, geographically distributed global organisation, comfortable operating across multiple time zones and cultural contexts.
Experience working within a globally distributed team, collaborating effectively across multiple time zones and cultural contexts.
Excellent written and verbal communication skills; able to engage with senior stakeholders and translate technical detail for non-technical audiences.
Comfortable working in a hybrid client/partner team with clear ownership boundaries.

Technical skills

VDI: Omnissa Horizon (Blast Protocol, App Volumes) as default end-user platform.
Enterprise Browser: Island.io.
Endpoint management: Microsoft Intune (compliance policies, configuration settings, managed apps).
Identity: Microsoft EntraID, Active Directory, Identity Federation, Conditional Access for M365.
Apple stack: Apple Business Manager, Managed Apple ID, Automated Device Enrolment (ADE) into Intune, iPad (COD), iPhone (BYO).
Thin-client strategy: Igel OS on repurposed HP hardware, dedicated thin-client standards.
Cloud: Microsoft Azure as the control plane.

Desirable