Job overview

We are seeking an experienced Business Analyst who exemplifies Customer First, Collaboration, Ownership, Impact Driven and Innovation. You will lead complex business analysis work, apply Design Thinking to architect user-centered solutions and translate multi-department hotel operations requirements into robust system specifications for Opera PMS. The role requires deep expertise in process optimization, issue resolution, Opera configuration and system integration. You will partner with Front Office, Reservations, Housekeeping and other hotel units to elevate service quality, operational efficiency and digital transformation outcomes.

What You Will Do

Business Analysis and Solution Architecture

Engage stakeholders to understand goals, challenges and operational pain points
Apply Design Thinking to explore user needs, generate solution concepts and validate prototypes
Identify opportunities for automation, process optimization and digital transformation
Lead workshops and structured discussions to uncover root issues and define solution direction

Solution Delivery and System Enablement

Translate business needs into clear, testable requirements, user stories and process flows
Configure and support Opera PMS modules including Front Office, Reservations, Cashiering, Housekeeping and Night Audit
Lead incident resolution and problem diagnosis for complex Opera-related issues
Support integration between Opera and other systems such as key card solutions, payment platforms and housekeeping systems
Collaborate with IT teams and vendors on system upgrades, patches and enhancements
Maintain accurate and comprehensive documentation such as BRDs, functional specs, data models and UAT plans

Process Design and Optimization

Assess existing workflows to identify gaps and recommend future-state improvements
Break down complex challenges and collaborate on scalable, sustainable solutions
Evaluate solution options for feasibility, technical alignment and operational impact
Support the development lifecycle by providing requirement clarity and rapid issue resolution

Stakeholder Alignment and Delivery Assurance

Act as the bridge between business users, IT teams and external vendors, driving alignment across all phases
Drive expectation alignment, communicate progress proactively and resolve stakeholder conflicts
Support UAT planning and execution to validate system readiness and business fit

What You Need to Bring

Degree in Business, IT, Computer Science, Engineering or equivalent (Master’s/MBA preferred)
5+ years as an IT Business Analyst or System Analyst in complex environments
3–5 years of hands-on Oracle Opera PMS experience in hotel operations
Strong background in Opera configuration, troubleshooting and system integration
Experience delivering solutions in Agile, Scrum and/or Waterfall environments
Hospitality, integrated resort or mission-critical operations experience is a strong advantage
Proficiency in Jira, Confluence, Visio, Lucidchart or similar BA tools
Strong analytical, conceptual and critical thinking skills
Expertise in requirements engineering and process re-engineering
Exceptional communication, facilitation and stakeholder management abilities
High ownership mindset, strong attention to detail and the ability to thrive in fast-paced operational settings

Please send your detailed resume in MS Word format to [email protected] with