Application Ownership:

• Sole Support Engineer for a custom JIRA Data Center application
• Manage the full Operations and Maintenance lifecycle from day-to-day service ticketing management to troubleshooting scripts and deployment planning

Technical Operations:

• Administer JIRA Data Center Infrastructure including upgrades, configuration, and plugin management (ScriptRunner/Groovy Language)
• Maintain SSL/HTTPS infrastructure and led migration transitions where necessary
• Debug and maintain REST API integrations between JIRA and external systems
• Resolve database-level issues including idling connection management and performance tuning

Product & Systems:

• Understand the comprehensive JIRA Data Center product and quick to recommend solutions whenever prompted.
• Have experience in engaging in requirements gathering and business analysis skillsets, to turn requirements into features
• Configure JIRA Plans (Advanced Roadmaps) and resolve cross-project dependency gaps within JIRA Data Center

Support & Stakeholder Management:

• Own the SLA Compliance and management, ticket triage, and resolution across all severity tiers
• Serve as primary POC between engineer team and business stakeholders
• Experience in stakeholder management is necessary

Tools & Technologies:

• JIRA Data Center
• Script runner (Groovy)
• REST APIs
• Basic SQL
• ITIL
• Basic Infrastructure/networking knowledge