Job Description

• Gather, analyse, and document business and system requirements from clients and stakeholders.

• Create detailed requirement specifications, user stories, and functional documentation.

• Develop workflow diagrams, process maps, and wireframes for complex business use cases when required.

• Determine operational objectives by analysing business functions, gathering information, and evaluating output requirements and formats.

• Identify opportunities for process improvement and recommend system enhancements through the study of current practices and workflows.

• Assess and communicate the financial and operational impact of proposed changes.

• Collaborate closely with development teams to transfer business requirements and domain knowledge.

• Support Project Managers in project scoping, effort estimation, resource planning, and project delivery activities.

• Work with clients, developers, testers, and other stakeholders to ensure business requirements are fully understood and successfully implemented.

• Participate in user acceptance testing (UAT), requirement validation, and solution reviews.

Requirements

• Bachelor's Degree in Business, Information Technology, Computer Science, or a related discipline.

• Minimum 2 years of experience as a Business Analyst or in a similar role.

• Strong stakeholder management skills with the ability to influence and collaborate with diverse teams.

• Excellent analytical, problem-solving, documentation, and presentation skills.

• Strong communication and interpersonal skills.

• Knowledge of software testing methodologies, approaches, and techniques.

• Self-motivated, proactive, and able to work independently in a fast-paced environment.

• Experience working in Agile/SCRUM environments.

• Hands-on experience with JIRA or similar project management tools.

• Excellent command of English, both written and spoken.

• Proficiency in Vietnamese (written and spoken) is required to liaise with Vietnamese-speaking clients, business partners, and stakeholders, and to support projects involving Vietnam-based operations and market expansion initiatives.