Primary Responsibility

• Be the subject matter expert for users and IT Technical solution manager, developers on the changes required in the applications that it integrates to and the overall IT architecture development from the business perspective
• Manage the user requirements raised for Front End Life Insurance Applications and Distribution support from the users and vendors supporting development and production (both on-site and offshore).
• Work with users to build up business case, justify cost benefit analysis getting necessary approvals to support projects involving IM and users.
• Provide IT Business Support Lead in the business change with users for the enhancements and projects including, planning designing and implementing of Life Insurance Front End applications and Distribution Support Systems and applications.
• Identifying and working with key vendors to ensure enhancements and production support are delivered on target and according to SLAs. Align business change development approach and strategy in accordance to New IT Architecture and Roadmap.
• Ensure integration to Front End Point of Sales Tools, Back Office Support and Realigning the process and procedures for Front-end Life Distribution Processes are optimized with the adoption of new technologies across the business and the relevant supporting units. This includes and is not limited to Web Strategy, Digital Sales Force/ Application, Bancassurance solutions, Workflow and content management (including re-organising and restructuring of workflow processes and document flow and management in the Life Operations and the relevant business units which are affected by the changes.
• Responsible for Functional Testing of systems before release to UAT for User Testing
• Managing users for adhoc / urgent change requests
• Support User Acceptance Test Planning & automated and manual testing
• Responsible for budgeting and spend management for Life & Distribution section, primarily focusing on the vendor outsourcing arrangement, and resource augmentation for BA team
• Assessing and managing vendors to ensure Business Requirements are delivered according the change request raised.Effort estimates are appropriate for the change requirements raisedDeliveries from vendors and developers meets standards and user requirementsContinuous development and enhancements of Front End Life & Distribution Support Systems are in line with new IT Architecture

Skillset (Good to have)

• Figma, Draw.io, SQL
• Experience in coding, Marketing knowledge
• project management , confluences , scrum

EXPERIENCE:

• At least 5 years of experience in Software delivery
• In-depth knowledge of Scrum and Agile Software Development Methodology
• Working knowledge of product development
• Ability to prioritize effectively
• Excellent knowledge of user-centered design principles
• Excellent oral and written communication
• Ability to work with team members of different roles
• Understanding of design quality standards
• Experience in leading a delivery team
• Good experience with technology

COMPETENCIES

• Experience in gathering user requirements, documentations, sign-off and coordinate with stakeholders.
• Strong analytical and troubleshooting skills, strong problem solving skills
• Good interpersonal skills and a team player
• Self-motivated and resourceful
• Good interpersonal and strong verbal and written communication skills.
• Able to pick-up fast and handle multiple applications
• High-level knowledge of agile software development
• Experience in project management
• An understanding of computer science principles (for software products)
• Continuous problem-solving ability
• Some experience with functioning within agile teams