Job Overview

We are seeking a Business Analyst with experience in the Food and Beverage domain to support business-critical systems and operational processes across outlets, central kitchens, supply chain, and corporate functions. This role works closely with operations, finance, and IT teams to translate business needs into practical system enhancements that improve efficiency, accuracy, and service delivery.

The ideal candidate understands F&B workflows, is comfortable working in fast-paced operational environments, and can balance requirements analysis with hands-on validation and delivery support.

Key Responsibilities

Business Analysis and Stakeholder Engagement

Engage F&B operations, finance, and corporate stakeholders to gather and document business requirements
Analyze end-to-end F&B processes including POS operations, inventory, procurement, sales reporting, and outlet workflows
Translate business needs into clear functional specifications, user stories, and acceptance criteria

Systems and Operations Support

Support F&B systems such as POS, inventory management, procurement, or back-office applications
Work with IT and vendors to analyze issues, assess impact, and support resolution
Validate system behavior and data accuracy to ensure alignment with operational requirements

Testing and Delivery

Prepare test scenarios and support SIT and UAT activities
Coordinate defect tracking, clarification, and resolution with development teams or vendors
Support deployment readiness and post go-live stabilization for system changes

Documentation and Continuous Improvement

Maintain clear documentation including process flows, requirements, and operational procedures
Identify opportunities to streamline operations through system or process improvements
Support standardization and best practices across outlets and corporate teams

Requirements

Experience and Skills

Proven experience as a Business Analyst supporting enterprise or operational systems
Prior exposure to the Food and Beverage, hospitality, retail, or multi-outlet environments
Strong understanding of F&B operational processes such as sales, inventory, procurement, and reporting
Experience working with POS or back-office systems is an advantage
Familiarity with Agile or SDLC delivery methodologies

Professional Competencies

Strong analytical and problem-solving skills with attention to operational detail
Ability to communicate effectively with both business users and technical teams
Comfortable operating in fast-paced, operationally driven environments
Structured, delivery-focused mindset with strong ownership

Please send your detailed resume in MS Word format to [email protected] with