Easy Hire is a Singapore-based employment agency specialising in the placement and management of Foreign Domestic Workers (FDWs). We focus on ethical placements, clear communication, and long-term success for both employers and helpers.

We are looking for a Burmese-speaking Client Care & Helper Training Executive to support helper communication, conduct training, and manage employer-helper relationships.

This is a key operational role with significant responsibility and impact on service quality.


Key Responsibilities

1. Helper Communication & Support

• Serve as the main Burmese-speaking point of contact for helpers.

• Handle communication via WhatsApp, voice calls, and messages.

• Provide guidance and support to helpers on work expectations, adjustment issues, and general concerns.

• Maintain professional boundaries and documentation of cases.

2. Employer Mediation & Translation

• Translate accurately between English and Burmese.

• Support communication between employers and helpers.

• Facilitate discussions to clarify expectations and resolve misunderstandings.

• Escalate complex cases to management when necessary.

3. Pre-screening & Matching Support

• Conduct interviews with helpers in Burmese.

• Assess communication ability, learning attitude, and work readiness.

• Provide inputs to the agency on suitability and potential risks.

• Support the matching process based on employer requirements.

4. Helper Training & Orientation

• Conduct practical household training sessions when required.

• Guide helpers on:

  • Housework standards

  • Basic cooking, cleaning, laundry, ironing

  • Singapore household expectations

  • Workplace conduct and communication

• Support orientation on safety, professionalism, and adaptability.

5. Compliance & Professional Conduct

• Understand and follow MOM regulations, agency processes, and employment contracts.

• Maintain confidentiality and ethical standards.

• Represent Easy Hire professionally in all interactions.

Requirements

• Proficiency in Burmese and English (spoken and written).

• Singaporean or PR.

• Willing to travel when required.

• Comfortable with flexible working hours and on-call arrangements.

• Strong communication and interpersonal skills.

• Able to manage sensitive situations calmly and professionally.