Job Responsibilities:

• Greet the guest following the Sofitel standards, manage the taxi queue, and assist guests with luggage.
• Provide a warm welcome and farewell to the guests, leading them to the right direction/ location (e.g. Reception)
• Ensure that guest luggage and belongings are well recorded and promptly send/collected to/from the room
• Assist with car/ hotel doors and guest luggage.
• Ensure timely delivery of all guest luggage
• Explain technology and features of guest rooms.
• Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
• Ensure knowledge of daily departing time of due-out guests and arrangements for taxi, shuttle arrangements and limousine services to the airport if required.
• Co-ordinate VIP arrivals and departures.
• Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests.
• Always double confirm with the guest the exact location.

Job Requirements:

• Minimum 1 year experience in a similar role, preferably including 5 star experience
• Projects professional image at all times through personal presentation / interpersonal skills.
• Desire and ability to train and develop ambassador
• Multi-lingual, English essential § Maintains awareness of industry trends in service, product and presentation
• Initiates contacts and establishes rapport easily
• Organises time and work efficiently
• Effective verbal and written communication skills
• Appreciates and maintains an effective outlet for stress
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Sofitel.