Job Description

• Co-develop and adapt Aftersales customer service guidelines, policies, procedures and standards.

• Responsible for aftersales customer satisfaction and complaint management.

• Oversee operations at customer's area, hire, train and groom staff to meet the service quality and brand image.

• Promote and encourage customer loyalty and customer retention.

• Handle customer’s complaints cases in an efficient and orderly manner.

• Communicate with principals on aftersales customer service matters.

• Responsible for the service quality, development and its harmony within the designated teams.

• Develop and implement customer service improvement measures.

• Responsible for (CEM) customer experience management’s rating.

• Responsible for workshop test rating.

• Perform other duties as and when assigned