Job Description

Key Responsibilities

1. Set monthly, quarterly, and annual targets for store performance, signed contract value, average order value, and profit margin according to headquarters' directives. Break down targets for sales associates and designers, track progress daily, and review reasons for lost deals.

2. Lead store lead generation operations by managing Google, Facebook, and word-of-mouth referrals from existing clients. Plan store promotions and showroom events to increase foot traffic.

3. Oversee the entire full-home customization business cycle, including client reception, site measurement, design proposals, budget quotations, contract negotiation, payment collection, order placement, and production scheduling. Personally handle large orders and high-net-worth clients. Review every quotation and contract to prevent omissions or loss-making quotes.

4. Compile weekly store data, including visitor count, leads captured, proposals delivered, conversion rate, and payment collection progress. Compare with local competitors' pricing and packages, and adjust product offerings and pricing strategies accordingly.

5. Manage sales recruitment, interviews, scheduling, and attendance. Ensure compliance with Singapore's labour regulations (MOM) regarding shift arrangements, overtime, annual leave, and accurate time records.

6. Maintain showroom samples, soft furnishings, lighting displays, and regularly update new cabinet samples. Keep the showroom tidy, uphold the brand image, and arrange timely repairs and maintenance of showroom facilities.

7. Manage inventory of sample materials, hardware fittings, and colour swatches. Conduct regular stocktakes and minimise inventory loss or misplacement.

8. Control store operating costs, including rent, utilities, marketing expenses, and material wastage. Manage expenditures effectively to achieve profit targets.

9. Review all order drawings, dimensions, materials, and workmanship. Coordinate with factories to verify production lists, prevent costly errors, and follow up on shipping, customs clearance, and delivery schedules.

10. Handle customer complaints, including sizing errors, colour discrepancies, installation issues, and delayed deliveries. Provide prompt resolutions to minimise negative customer feedback.

Requirements

1. Minimum 3 years of experience as a Store Manager in full-home customisation, kitchen or wardrobe cabinetry, or whole-home renovation. Familiarity with design quotations, factory order placement, and the end-to-end customisation process is required. Experience in overseas stores or the Southeast Asian building materials industry is an advantage.

2. Fluent in English and Chinese (Mandarin or Cantonese). Able to understand drawings, quotations, and local documentation, and communicate independently with local partners.

3. Proficient in custom furniture quotation and cost estimation. Able to calculate costs independently, including panels, hardware, shipping, and local installation, to ensure store profitability.

4. Experienced in store team management and marketing lead generation. Able to plan promotional activities and convert leads into customers.

5. Familiarity with cross-border order processes, including drawing verification, delivery scheduling, shipping, customs clearance, and overseas after-sales support, is an advantage.

6. Familiar with Singapore's labour regulations. Self-disciplined, able to work long-term in Singapore, and capable of performing effectively in a fast-paced environment.

EA Personnel: Sim Ee Targa

EA Reg ID: R1102530

EA Licence No.:24C2359