Job Summary

You will proactively support and maintain the network infrastructure and operational stability of a leading financial institution, ensuring secure and continuous IT services within an enterprise banking environment.

Responsibilities

• Maintain daily network infrastructure and IT operations to ensure system stability and uninterrupted service
• Troubleshoot and resolve network, system, and connectivity issues promptly to minimize downtime
• Monitor and manage network environments including TCP/IP, routing, switching, firewalls, DNS, and VPN to uphold performance and security
• Administer user accounts, permissions, and access controls to protect system integrity and data security
• Participate in rotational shift coverage to provide continuous operational support
• Support IT audit activities by assisting in compliance checks and remediation efforts
• Assist with infrastructure enhancement projects and ad hoc technical initiatives as assigned by the Department Head
• Collaborate with internal stakeholders to facilitate smooth IT operations across the bank

Preferred competencies and qualifications

• Bachelor’s Degree in Information Technology, Computer Engineering, or related discipline
• Experience in network operations, infrastructure support, or enterprise IT environments
• Familiarity with banking or financial institutions’ IT environments
• Proficiency in English and Mandarin to liaise effectively with Mandarin-speaking stakeholders
• Strong problem-solving skills to independently address technical challenges in a fast-paced setting
• Effective communication and coordination skills to work collaboratively within a team