Customer Service Officer (Call Centre)

Location: Changi / Jurong East

Contract: 12 Months (renewable / convertible) - 3 months training

Working days: 4 weekdays + 1 weekend

Working hours:

8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM or 10AM to 7PM or 11AM to 8PM.

Salary: Basic up to $3,500 + $400 shift allowance

Job Description:

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.

• Ability to understand customers’ needs and provide appropriate solutions and attention.

• Identify cross-sell opportunities during customer interaction.

• Consistently deliver quality service to our customers to achieve total customer satisfaction.

• Solicit customers feedback and identify problem trends for improvement actions.

Requirements:

• Min. Higher Nitec and above
• Experienced in call center settings / customer service experience OR
• Experienced in banking sectors

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)