Key Responsibilities

1. Oversee Trade Finance operations and reporting, ensuring timely and accurate processing of transactions, management reporting, and regulatory submissions.
2. Manage offshore operations, including service delivery, SLA adherence, quality standards, and issue resolution.
3. Strengthen operational controls through transaction monitoring, reconciliation, and risk mitigation initiatives.
4. Lead risk and control governance, ensuring compliance with regulatory requirements, internal policies, and audit standards.
5. Drive continuous improvement and digitization initiatives to enhance efficiency, reduce operational risk, and support business growth.
6. Manage operational incidents and remediation, including root cause analysis and implementation of preventive measures.
7. Provide SME support on risk, AML, compliance, and process design for new products, projects, and strategic initiatives.
8. Develop data analytics and productivity reporting, including capacity planning, performance metrics, and management insights.
9. Enhance customer service standards by managing stakeholder communication, resolving client inquiries, and driving service improvements.
10. Lead team development and engagement, including knowledge sharing, succession planning, business continuity, and operational resilience initiatives.

Requirements:

• Proactive self-starter with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Demonstrate strong leadership and people management skills.
• Exhibit a strong and thorough understanding of trade transactions control, administration, and reporting standards.
• Exhibit initiative to devise strategies, deliver value added support, identify problems & propose solutions.
• Possess strong analytical and problem-solving skills, attention to detail.
• Strong communication and interpersonal skills, both written and verbal.
• Proficiency in Microsoft Office Suite.