Position title : Automotive Service Advisor

Location: Redhill

Working Day: 5. 5 days 

Working Hour: Mon-Fri 9am - 6pm ; Sat  9am - 1pm

Salary : $3,000 - $3,500

Job Scope

• Customer Assistance: Greeting customers, listening to their vehicle concerns, and understanding their service requirements. Provide excellent customer service throughout the entire service process.
• Service Recommendations: Coordinate with workshop technicians on the inspection of vehicles, discuss findings with customers, and recommending necessary repairs or maintenance based on vehicle's condition.
• Cost Estimates: Preparing quotations for repairs, including parts, labour, and any additional services required.
• Appointment Scheduling: Coordinating and scheduling service appointments to ensure an organized workflow and maximising efficiency at workshop.
• Communication: Keeping customers informed about the status of their vehicles, updating them on any delays or changes in the service timeline, and obtaining approval for additional repairs, if needed.
• Technical Consultation: Providing basic technical information to customers about their vehicle's condition, explaining repairs in non-technical terms, and addressing any questions or concerns.
• Upselling: Suggesting additional services or maintenance that may be beneficial to the customer's vehicle and introduction of periodic promotion campaigns.
• Customer Satisfaction: Ensuring customer satisfaction by addressing any issues or complaints promptly and professionally.
• Record Keeping: Maintaining accurate service records, customer information, and other relevant data in the service database.
• Other ad-hoc duties as assigned.

Requirement

• Minimum GCE “N” level or Nitec in Automotive Trade
• Preferably 1 year of experience as Service Advisor in automotive industry 

Interested applicants, WA your resume to +65 9136 9792 or email your resume to [email protected].

Tan Yen Zhen (Chen Yan Zhen) Reg No: R25138932

The SupremeHR Advisory Pte Ltd EA No: 14C7279