Job Responsibilities:

• Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and manager's instructions.
• Supervises and trains staff in the service of food and beverages according to standards.
• Communicates frequently with supervisors as to the progress of the day's work.
• Communicate frequently with guest contacts in order to ensure that their needs are being met.
• Supervises and trains staff in maintaining cleanliness of banquet rooms, banquet pantry, public areas, and storage areas.
• Supervises and trains staff in maintaining inventory of necessary supplies.
• Supervises and trains staff in high standards of quality and service.
• Ensures the highest quality of food, beverage, and service related to all banquet areas.
• Directs and coordinates the activities of all assigned personnel and departmental responsibilities. Responsible for training standards throughout department.
• Ensures the coordination of banquet service needs with food production.
• Maintains effective communications within and between departments to ensure proper servicing of guest’s expectations.
• Maintains warm, hospitable guest relations in all guest contact. Interacts with banquet department associates as needed for guest service purposes.
• Responds to individual guest needs as they occur.
• Communicates effectively, both verbally and in writing, to provide clear direction to the staff.
• Ensures good safety practices of employees, assists in the maintenance of the emergency action plan and security procedures.
• Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.
• Full knowledge and participation in the hotel's Fire, Safety, Security, and Environmental plan and/or committees.
• Performs other duties as assigned.