Key Responsibilities: 

Residential Fault Resolution 

• Diagnose and resolve fibre, broadband, and Wi-Fi issues at customer premises 

• Identify and fix problems related to ONT, routers, cabling, signal loss, and network performance 

• Perform structured testing to confirm full service recovery before leaving the site 

First-Time-Right Service Delivery 

• Isolate root causes quickly and apply permanent fixes 

• Minimize repeat visits by completing proper validation and testing 

• Ensure service quality meets ViewQwest standards before closing jobs 

Wi-Fi & Home Network Performance 

• Assess Wi-Fi coverage, speed, and stability 

• Identify interference, weak signal areas, and performance risks 

• Recommend practical improvements such as router placement, mesh, or cabling solutions (Professional home consultation) 

Customer Communication & Product Recommendation 

• Explain issues and solutions clearly to customers 

• Set realistic expectations and ensure customers understand the outcome of the visit 

• Maintain a professional, calm, and customer-friendly approach 

• Support sales activities by identifying opportunities to upsell products and value-added services based on customer needs. 

Tools, Evidence & Reporting 

• Use approved diagnostic tools for testing and verification 

• Capture photo evidence, test results, and job notes 

• Update all work records accurately in ViewQwest systems 

Shift & Coverage Support 

• Support weekday, evening, and weekend troubleshooting under a rotational shift model 

• Respond to urgent and priority fault cases when required 

Work Schedule: 

• Morning Shift:  9:00 AM – 6:00 PM 

• Afternoon Shift: 12:00 PM – 9:00 PM 

• 7-day rotational coverage including weekends and public holidays 

Requirements: 

• Diploma or higher in Telecommunications, IT, Electronics, Networking, or related field 

• 2–3 years’ experience in residential broadband, fibre, or network troubleshooting preferred 

• Strong hands-on skills in: 

• ONT and router diagnostics 

• Fibre and in-home cabling 

• Wi-Fi troubleshooting 

• Good communication and customer handling skills 

• Able to work independently in the field and as part of a rotating team 

License & Mobility 

• Valid Class 3 or motorcycle driving license 

• Willing to travel island-wide for on-site support 

How to Apply 

Interested candidates may submit their resume for consideration. Only shortlisted candidates will be contacted.