Contract: 12 Months

Location: Raffles Place

Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

Salary: $3,200 – $3,500 (depending on experience)

Completion Bonus: 1 month bonus upon successful completion of 1-year contract

The Role:

1. Claims Assessment & Decision Making

• Assess and approve personal accident claims accurately within established turnaround times and policy guidelines.
• Review medical, financial, and supporting documentation to ensure appropriate claim decisions and reserve adequacy.
• Review pending claims to ensure timely resolution and proper closure.
• Identify claim patterns, anomalies, or potential abuse, and recommend process improvements to strengthen controls and efficiency.

2. Stakeholder & Customer Engagement

• Collaborate with medical institutions, policyholders, and internal stakeholders to obtain and clarify clinical information or outstanding requirements.
• Provide high standards of customer service and maintain strong relationships with customers and distribution channels.

3. Compliance

• Ensure adherence to internal policies and external regulatory requirements.
• Maintain integrity and accountability in all claims decisions in line with business and regulatory standards.

Requirements:

• Must have: Bachelor’s degree in insurance or healthcare / relevant professional Insurance Certificates
• Min. 3 years of experience in accident, health, or life claims.
• Strong understanding of medical terminology, healthcare practices, ICD/CPT codes, and insurance policy terms.
• Strong analytical skills with the ability to interpret complex medical data and make sound decisions under pressure.
• High attention to detail with the ability to manage high-volume workloads without compromising quality.
• Customer-focused with strong communication and stakeholder management skills.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com . You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA Reg. ID: R25157446 (Katherine Carlen)

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No: 01C4394