This role supports the daily operations of the restaurant to ensure smooth service delivery, excellent guest experience, and adherence to brand standards. This role assists in leading the front-of-house team, coordinating with the kitchen, and managing staffing, training, service quality, and daily administrative duties.

Responsibilities

• Ensure restaurant opening and closing procedures are carried out correctly.
• Monitor service standards and support the service team during peak periods.
• Handle guest queries, requests, feedback, and escalations professionally.
• Coordinate closely with the kitchen to maintain smooth order flow and food timing.
• Conduct pre-shift briefings; communicate menu updates, promotions, and priorities.
• Allocate staff duties and ensure proper floor coverage during service.
• Monitor staff grooming, discipline, punctuality, and professionalism.
• Support onboarding and on-the-job training of new and existing staff.
• Assist in preparing weekly staff rosters and managing shift adjustments.
• Maintain stock levels of service supplies and ensure proper storage and usage.
• Oversee cash handling, POS transactions, daily reconciliation, and closing paperwork.
• Ensure compliance with hygiene, safety, and licensing requirements.
• Perform any ad-hoc duties assigned by your superior.

Requirements

• At least 5 years of managerial position in F&B industry (preferably in Fine-Dining/Michelin Stars)
• Proficiency in English Language is essential for delivering high-quality customer service in the restaurant.
• Candidate must be willing to commit on both weekends and public holidays.
• Well-spoken and easy-going personality
• Proven track of leading a restaurant team.