Company Overview

PAUL Bakery is a global leader in retail baking with over 125 years of history, operating more than 530 bakeries in France and 29 countries. We offer career growth opportunities in Singapore and ASEAN with competitive compensation and benefits.

Job Summary

Lead daily bakery operations and team management to deliver excellent guest service, achieve revenue targets, and maintain high standards of cleanliness and efficiency in a fast-paced environment.

Responsibilities

Lead daily bakery operations including opening and closing procedures to ensure smooth workflow and team coordination
Induct, mentor, and train junior staff to enhance their skills and achieve high guest satisfaction
Recommend and up-sell menu items and inform guests of promotions to drive revenue growth
Develop and implement customer service action plans to improve service quality
Optimize resource use and minimize wastage through effective operational planning
Deliver prompt and excellent customer service to guests, addressing their needs proactively
Foster a collaborative and high-performing team culture to boost staff morale and productivity
Strategize manpower planning to meet operational demands within budget constraints
Manage guest complaints with empathy and provide effective service recovery solutions
Oversee the smooth launch and integration of new food and beverage products
Maintain restaurant cleanliness and hygiene standards consistently
Plan manpower deployment efficiently to support operational requirements

Preferred competencies and qualifications

Diploma in any field
At least 3 years of relevant experience including team management
Strong communication, interpersonal, leadership, and organizational skills
Ability to perform effectively in a fast-paced environment
Willingness to work 5 days rotating shifts including weekends and public holidays
Business and financial acumen to support profitability targets is advantageous

Other Information