East side

Basic + AWS + VB
CargoWise System
Air Import Experience
5.5 Days (Alternate Saturday half day)

Key Responsibilities: 

• Team Supervision: Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently. 

• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards. 

• Process Support & Improvement: Identify operational bottlenecks, assist in implementing process improvements, and support initiatives to enhance workflow efficiency. 

• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed. 

• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required. 

• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments. 

• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements. 

Required Skills & Competencies: 

• Supervisory experience in airfreight import customer service and billing. 

• Strong understanding of airfreight import processes, documentation, and customs requirements. 

• Good problem-solving and decision-making skills, with the ability to support operational improvements. 

• Effective communication and interpersonal skills to manage team and customer interactions. 

• Ability to motivate staff and ensure consistent service quality. 

• Previous hands-on experience using Cargowise system. 
  

  HOW TO APPLY:

  Interested applicants, please click on “Apply Now”or email [email protected]

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