Responsibilities

• Oversee the daily operations of the front-of-house, ensuring a smooth and efficient service
• Greet guests warmly and escort them to their tables
• Manage reservations and optimize seating arrangements to maximize guest satisfaction and restaurant capacity
• Coordinate with the kitchen and bar staff to ensure timely and accurate service
• Supervise and support front-of-house staff, including hosts/hostesses, waitstaff, and bartenders
• Train and mentor front-of-house staff, fostering a positive and professional work environment
• Address and resolve any guest complaints or concerns promptly and professionally
• Maintain high standards of cleanliness and organization in the dining area
• Monitor inventory levels of front-of-house supplies and coordinate with management for replenishment
• Ensure compliance with health and safety regulations
• Assist with special events and private dining arrangements as needed
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Maintains positive guest and colleague interactions with good working relationships
• Establishes a rapport with guests maintaining good customer relationships
• Personally and frequently verifies that guests are receiving the best possible service

Profile

• You are hospitable, friendly and have a natural courtesy
• You have a neat and tidy appearance and you are punctual
• Eager to learn, flexible and a team player
• You can work independently and act as a collegiate in a team
• Enthousiasticm passionate and ambitious
• An eye for detail and a “hands-on” mentality

Requirements

• Proven experience as a assistant manager in a similar leadership role in the hospitality industry
• Exceptional customer service and interpersonal skills
• Strong leadership and team management abilities
• Excellent organizational and multitasking skills
• Ability to remain calm and composed under pressure
• Proficient in reservation management systems and point-of-sale (POS) software
• Impeccable grooming and professional appearance
• Flexibility to work evenings, weekends, and holidays as needed
• High school diploma or equivalent; hospitality management or related field is a plus