[Job ID: 1101262]

We are seeking a detail-oriented and customer-focused Claims Executive to join our team. In this role, you will be responsible for managing insurance claims efficiently and fairly, while maintaining a high standard of service to clients and stakeholders. You will liaise with policyholders, third-party claimants, legal and industry professionals, and internal teams to ensure timely and accurate claims processing.

Responsibilities:

• Communicate and coordinate with policyholders, intermediaries, investigators, surveyors, loss adjusters, legal counsel, third-party claimants, affiliated companies, and other relevant stakeholders
• Provide training and guidance to support staff in their respective roles
• Handle and process insurance claims efficiently, fairly, and in accordance with service level agreements and established protocols
• Ensure timely and accurate setting and updating of claim reserves
• Support underwriters by identifying policy gaps and offering risk improvement insights discovered during the claims process
• Conduct site visits, attend MOM meetings, and perform on-site inspections as needed
• Perform periodic reviews of claim files to ensure proper documentation and progress
• Proactively pursue and follow up on recovery claims
• Undertake other ad hoc tasks or responsibilities as assigned

Requirements:

• Minimum of 2 years of relevant experience, preferably with a focus on handling Travel Claims
• Strong working knowledge of Microsoft Office applications
• Sound understanding of general insurance principles
• Excellent interpersonal and communication skills
• Ability to multitask, work collaboratively within a team, and deliver high-quality customer service
• Possession of PGI, HI, CGI, or other relevant insurance qualifications (Candidates without certifications must be willing to obtain the Certificate in General Insurance (CGI) upon joining)

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Sandy Ng Mei Qi

EA Personnel Registration Number: R24125475

EA License No.: 07C5771