Summary

• He/ she provides direction for the design, implementation, and maintenance of the physical and/or virtual infrastructure. He/She develops and implements operating policies, strategies and tactics.
• He/She sets the direction for the methodologies, tools and frameworks used in the infrastructure design and builds a strong partnership with key stakeholders from a strategic and operational perspective to ensure alignment with business requirements and expectations.
• He/She is a strong leader, with a broad sense of perspective and the ability to influence key internal and external stakeholders. He/She is strategic in his/her approach to managing resources and developing capabilities within the team.

Job Responsibilities

Plan infrastructure operations and maintenance strategy 

• Advise the business on infrastructure operations and maintenance related issues 
• Recommend process, product or service improvements, resource optimisation and cost savings 
• Partner with stakeholders to define infrastructure operations and maintenance requirements for new technology implementations 
• Anticipate internal and/or external business challenges and/or regulatory issues 
• Forecast financial, physical, and human resource needs to meet established objectives 

Manage infrastructure and infrastructure implementation 

• Organise managers, engineers and technical specialists to perform day-to-day activities around infrastructure implementation 
• Control the prioritisation of requirements and allocation of staff, budget and equipment resource 
• Update senior leaders on the status of implementation and expansions of infrastructure 
• Coordinate complex and major implementation rectifications 

Provide incident resolution guidance 

• Schedule activities to ensure continuity of service and prompt resolution of issues 
• Monitor response and resolution time on live incidents 
• Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved 
• Respond to more complex, escalated enquiries from team members 
• Develop problem solving guidelines, checklists, or materials to assist staff to respond to user problems 
• Oversee disaster recovery planning and testing 

Manage projects 

• Assign team members to projects 
• Supervise the execution of day-to-day infrastructure operations, system installations and integration 
• Guide engineers toward performing services on time, within budget and in accordance with business requirements 
• Maintain oversight of complex infrastructure operations and maintenance projects end-to-end as required 
• Monitor overall infrastructure performance, capacity and resource utilisation 
• Drive resource and cost optimisation across projects 
• Develop infrastructure operations and maintenance project plans 
• Initiate plans to respond to request on more infrastructure and system resources 
• Update senior leaders on project status, resource optimisation and cost savings 

Manage teams 

• Oversee team management including budgets, forecasting, work allocations and staffing 
• Develop staff through ongoing coaching, mentoring and career discussions 
• Define common goals, direction and accountability among staff 
• Drive effective performance management practices within the department in accordance with organisation policies and procedures 

Job Requirements

- Bachelor's Degree (or equivalent professional qualifications) in a relevant field
- At least 7 years of relevant experience will be preferred
- Able to manage projects and travel across various cilents site in Singapore.
- Familiar with switches, servers, troubleshooting pc / network & etc issue