• This role requires to oversees Macau business operation, so relocation is required.

DUTIES AND RESPONSIBILITIES:

Operations

• Led a team of Area Managers in achieving sales targets and overall performance of outlets.
• Provide guidance to Area Managers to maintain smooth daily operations of the Foodcourts and Coffeeshops.
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
• Ensure outlets adhere to NEA, SFA and Civil Defense requirements and be present for outlet inspection and any to ensure that follow-up actions are completed duly.
• Liaise with landlords on building matters, joint promotions and events.
• Responsible in marketing of food stalls to tenants and ensure outlet’s prompt collection of rentals from tenants
• Oversee lease agreement renewal, negotiation and follow-up on terms of lease with stall tenants.
• Responsible for sourcing of and maintenance of qualified tenants / food types to fill up vacant stalls and to ensure that all vacant stalls are filled.
• Propose activities according to market needs.
• Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimize credit losses.
• Work with Business Development and Project to identify potential new business opportunities, sites, source, build and renovate.
• To recommend and be lead improvement program of outlets.
• To be able to lead new, large renovation and facelift projects.
• Responsible for the financial and operational performance of the Foodcourt and Coffeeshop of designated region.
• Work with senior management and financial team on outlets’ budgets.
• Establish overall business plans and provide regular reports on area performance, sales and financial budget analysis to senior management.
• Provide solutions to improve the bottom line to outlet’s Profit and Loss.
• Maintain and improve established quality and service standards.
• Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations.
• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
• Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.
• Ensure selling prices of stalls according to agreements.
• Assess and provide evaluation of stall tenants' performance.
• Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
• Conduct weekly and monthly outlet’s meeting.
• Ensure M&E works according to schedule.

Administration

• Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.
• Handle disciplinary issues, grievances, disputes and work tension among the team.
• Handles the termination procedures as per company’s guideline.
• Effectively communicate company policies and procedures to team members, and stall tenant etc.
• Accountable for outlet float money, petty cash and daily sales collection.
• Responsible for ensuring stall tenants’ daily sales received, are correct and being bank in.
• Timely submission of outlet reports.
• Prepare and submit monthly reports to Senior Management.
• Ensure proper cost control on all expenses according to budget.
• Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.
• Any other assigned tasks by management.

Job Requirements:

• Degree/Diploma from a recognized institution in any discipline.
• Minimum 5 years of business development/leasing experience in a senior management role
• Possess solid presentation skills, proficient in MS Office applications.
• Able to facilitate and orchestrate resources cross functionally to support business development activities.
• Experience in leasing, tendering for F&B tenancy a must.
• Possesses design/high level marketing background would have added advantage.
• Decisive, visionary with the ability in balancing tactical and strategic issues.
• Able to read, analyze and interpret business journals, financial and operational reports, lease agreements and legal documents.