The Mission

We are looking for an Application Support Analyst, to join our 24/7 banking operations team. In this role, you will keep our critical financial applications stable, fast, and reliable. Working in a 3-team shift rotation, you will monitor live systems, troubleshoot application errors, and fix batch processing issues before they impact our banking operations.

Your Shift Playbook

🔍 Monitoring & Incident Response

• Monitor Live Systems: Use Splunk to track application health, analyze logs, and spot system errors early.
• Fix Batch Issues: Troubleshoot and resolve complex batch processing failures to meet strict banking deadlines (SLAs/SLIs).
• Find Root Causes: Investigate system failures deeply to find out why they happened and stop them from happening again.

🛠️ Technical Tasks & Automation

• Write Scripts & Queries: Use Unix shell scripting and SQL to automate daily checks and analyze application data.
• Support Big Data Backends: Troubleshoot data workflows running on Teradata or Hadoop platforms.
• Manage Workflows: Use job scheduling tools to monitor and manage automated application tasks.
• Preventive Maintenance: Proactively fix minor system flaws to prevent major application downtime.

📢 Communication & Readiness

• Update Stakeholders: Respond quickly to queries from banking business units and provide clear, simple updates during tech issues.
• Disaster Recovery: Participate in regular business continuity and backup drills to keep systems disaster-proof.

Your Skill Tree

• Experience: Background in Application Support, preferably within a bank or financial institution.
• Monitoring Tools: Hands-on experience using Splunk for log analysis and monitoring.
• Core Tech: Strong skills in Unix scripting and writing SQL queries.
• Data Platforms: Familiarity with Teradata or Hadoop environments.
• Soft Skills: Calm under pressure, analytical, and a clear communicator.