Responsibilities

• Apply ITIL principles to manage incidents, problems, and change requests, ensuring IT service workflows, ticketing systems, and SLA commitments are consistently met.
• Set up and maintain core business applications — including Oracle ERP, IMOS, and JIBE — in line with organisational policies, compliance requirements, and business needs.
• Monitor data integrity across Data Lake environments, ensuring accurate and reliable data flows that support reporting and decision-making.
• Build and maintain Power BI dashboards and data models (including DAX) to deliver clear, actionable insights for business users.
• Support application integration using tools such as OIC and APIs, enabling smooth connectivity between enterprise systems and reducing manual workarounds.
• Keep documentation current for system configurations and processes; conduct training sessions to help end-users work effectively with business applications.
• Manage role-based access controls, user access reviews, and segregation of duties, and prepare documentation to support audit and compliance requirements.
• Investigate and resolve application issues through root-cause analysis, implementing lasting fixes that improve system reliability and operational efficiency.
• Serve as the link between IT and business teams, communicating technical concepts clearly and aligning stakeholders on solution design and priorities.
• Review existing workflows to identify gaps and roll out practical improvements that support continuous process optimisation.

Requirements

• Bachelor's degree in Information Systems, Computer Science, or a related Engineering discipline from a recognised tertiary institution.
• At least 6 to 8 years of experience supporting enterprise applications and analytics platforms.
• Hands-on knowledge of ITIL service management and application configuration, with experience in tools such as Oracle ERP, IMOS, JIBE, Power BI, Data Lake, OIC, and APIs.
• Experience in compliance processes including audit preparation, access control management, and documentation governance.
• Strong analytical and communication skills, with the ability to collaborate across teams and explain technical concepts clearly to non-technical stakeholders.

Clarence Khoh
R1552376