Job Responsibilities:

• Provide support to users via email, phone, and Microsoft Teams.
• Diagnose, troubleshoot, and resolve functional issues.
• Maintain accurate and detailed records of issues, actions taken, and resolutions.
• Assist with system testing, upgrades, and deployments when required.
• Escalate complex issues or unresolved issues to the supervisor and follow through until resolution.
• Create and update support documentation, FAQs, and knowledge base articles.
• All other duties as assigned

Requirements:

• Diploma or degree holder in any IT related discipline.
• As least 1 year of experience in similar role, or with exposure in supporting transformation or improvement projects.
• Proficient in MS Office (Excel, Power Point).
• People oriented and good listening and communication skill, able to engage colleagues across different units.
• Critical thinking and problem solving.