The incumbent will manage and coordinate inbound air freight shipments for our freight forwarding operations in Singapore. The role involves liaising with airlines, overseas agents, customers, customs authorities, and transport providers to ensure timely cargo clearance and delivery while maintaining compliance with Singapore’s import regulations.

ROLES AND RESPONSIBILITIES

Coordinate and execute end-to-end air import shipment processes.
Prepare and process import documentation including Air Waybill (AWB), Delivery Orders, Cargo manifests, Customs permits (Mawb, Hawb, Manifest, COO)
Maintain accurate shipment records and operational data in the freight management system and provide accurate data update as per airlines requirement in TMF system.
Update, send and acknowledge pre-alerts to all relevant stakeholders.
To coordinate bookings of air cargo with shippers, airlines, co-loaders, and overseas agents.
Monitor shipment arrivals and update customers on cargo status.
To arrange cargo collection with transporters if required.
To arrange shipment deliveries and permit declarations for air import.
To guide and assist in the Air cargo operation at the terminal if required.
To respond to all emails timely with accuracy.
To communicate and coordinate with each stakeholder for efficient execution of shipments.
Verify freight charges, invoices, and shipment documentation accuracy.
Ensure adherence to company SOPs, KPI targets, and regulatory requirements.
To perform any other duties as assigned by management.

REQUIREMENT

Minimum GCE 'O' level / NITEC / Diploma in Relevant Discipline
Good working knowledge of MS Office applications – Outlook, Excel, Word
Minimum 2-3 years of working experience in Air freight forwarding operations
Good working experience in air cargo clearance permit declarations
DG Certification would be an added advantage
Meticulous, organized, and willing to put the extra effort for tasks completion
Independent with a keen sense for learning and adopting new skills
Good team player with a good sense of urgency
Good communication skills (to communicate with internal and external stakeholders)

Others: