Position: Air Freight Manager
Salary: up to $7000
Working Day: 5.5 Days
Working Hour: 9am-5.30pm | 9am-1pm (Alt Sat)
Working Location: Alps Ave (nearest MRT Changi Airport)

Job Responsibilities:

• Overseeing, mentoring, and assisting the Airfreight Import Customer Service team while making sure employees effectively handle all import procedures.
• Keep an eye on all daily import operations, such as billing, job closure, customs compliance, shipment documentation, and carrier coordination. Make ensuring that defined procedures and service standards are followed.
• Determine operational bottlenecks, put process enhancements into place, and assist efforts to improve workflow effectiveness.
• Monitor team performance in relation to SLAs and KPIs, give comments, and report problems to the manager when necessary.
• Respond to complicated import-related consumer questions and, if necessary, act as a point of escalation for service problems.
• To guarantee that import shipments are executed smoothly, coordinate with Customs, Airfreight Operations, and other departments.
• Support the establishment and implementation of import customer service policies and guarantee staff compliance with internal procedures and regulatory standards.

Qualifications & Requirements:

• Demonstrated capacity to manage a group of people and improve KPI performance. (15-18 employees in customer service)
• Strong proficiency with all aspects of air import procedures. (local operations in singapore)

To Apply:

• You may email your resume to [email protected] for more information.
• Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
JJ Tan (Reg No. R23112681)