Role Overview

You will support daily pest control operations and handle customer enquiries.

Your job is to make sure:

• Technicians are scheduled properly

• Customers receive quotations on time

• Invoices are issued and payments are tracked

• Information is organised and up to date

Main Responsibilities

1. Daily Scheduling

• Plan and confirm daily jobs with the Field Operations Lead

• Call or message customers to confirm appointments

• Update job schedules and tracking sheet

• Ensure technicians submit reports on time

2. Handling Enquiries & Quotations

• Answer phone, WhatsApp and email enquiries

• Collect required information using company template

• Prepare standard quotations using approved pricing list

• Follow up on quotations

• Update enquiry tracking list

3. Invoicing & Payment Tracking

• Issue invoices after jobs are completed

• Monitor outstanding payments

• Send payment reminders when needed

• Update payment records

4. General Admin Support

• Maintain proper filing of documents

• Assist in simple purchase orders

• Prepare weekly summary for internal meeting