Job Description

• Perform daily SAP payment entry, reconciliation, and related billing administration.
• Process billing for laboratory tests, diagnostic scans, and other clinical services.
• Manage e-filing, consolidation, and archival of patient records and case notes.
• Request and coordinate Letters of Guarantee (LOGs), Guarantees of Payment (GOPs), and related insurance matters.
• Attend to patient, insurer, hospital, and clinic enquiries, including requests for medical reports and supporting documentation.
• Schedule appointments for new referrals and coordinate teleconsultation sessions.
• Respond to enquiries received via Corporate WhatsApp and the OncoCare Connect App.
• Review and resolve assigned Pulse reports and support claim note (CN) tying for straightforward cases.
• Verify and upload Letters of Credit (LOCs) received from clinics.
• Provide operational support and coverage for team members during periods of absence.
• Undertake ad-hoc administrative duties and projects as assigned.
• Perform any other duties as assigned by the Company.

Job Requirements

• Minimum GCE 'O' Level qualification.
• Proficient in Microsoft Office applications and basic computer software.
• Willingness to learn and acquire new skills and knowledge.
• Good interpersonal and communication skills, with the ability to interact professionally with patients and stakeholders.
• A team player who can work effectively in a collaborative and fast-paced environment.
• Able to multitask, prioritise work, and maintain attention to detail.