Job Summary

To provide operational administrative support for the restaurant by coordinating vendors and supplies, replying customer emails, supporting event coordination, and assisting with basic HR administration to ensure smooth daily operations and excellent guest experience.

Job Description

• Handle day-to-day administrative tasks: documentation, filing, record keeping,and updating trackers.
• Prepare operational paperwork such as checklists, basic reports, reservation/event summaries, and documents required by management.
• Coordinate internal communication between kitchen, service team, and management on operational updates.
• Liaise with vendors/suppliers on quotations, pricing, delivery schedules, and service issues.
• Prepare/track Purchase Orders (PO) (if applicable), delivery orders, and invoice matching support.Maintain supplier database, quotation files, contracts, and renewal/expiry tracking.
• Follow up on backorders and urgent replenishments to prevent stock shortages.
• Reply customer emails/messages professionally (enquiries, bookings, feedback, complaints) within agreed timeline.
• Coordinate with outlet team to investigate issues and draft service recovery replies when needed.
• Maintain a simple enquiry log and follow up until closure.
• Coordinate event enquiries (birthday, corporate dining, festive menus, etc.).
• Prepare event documents: event order details, menu confirmation, timing, pax count, seating plan, special requests.
• Liaise with kitchen/service team to ensure readiness for event execution.
• Support deposit tracking and post-event follow-up (where required).
• Assist with HR admin documentation: staff records filing, basic document control, and updates.
• Support onboarding logistics (uniform issuance tracking, locker/staff access arrangements where applicable).
• Support recruitment coordination (arrange interviews, contact candidates, collect documents).
• Assist with training admin (attendance records, reminders, tracking).
• Manage office/admin supplies ordering and coordinate printing/courier needs.
• Support ad-hoc admin tasks assigned by management.

Requirements

• Minimun 1–2 years administrative experience; F&B/hospitality experience is an advantage.
• Comfortable working in a fast-paced environment and coordinating multiple stakeholders.
• Proficient in MS Office (Excel/Word/Outlook); good tracking and follow-up discipline.
• Strong service mindset and professional communication.
• Strong coordination, follow-up, and attention to detail and must able to prioritize tasks to complete in timely
• Good written communication and customer handling skills.
• Trustworthy and discreet for HR-related admin matters
• Bilingual in English and Chinese for handle Chinese-speaking customers and vendors.