Job Scope & Responsibilities

Sales & Order Coordination

• Prepare and send quotations, invoices, and delivery orders
• Liaise with customers to confirm artwork, quantity, material, and finishing details
• Process and track sales orders from confirmation to delivery
• Coordinate with internal departments (design, production, logistics) to ensure smooth workflow

Customer Service

• Handle customer inquiries via email, WhatsApp, and phone
• Follow up with clients on approvals, payment, and delivery timelines
• Maintain strong relationships with existing customers

Sales Support & Admin

• Maintain accurate records of orders, payments, and customer database
• Assist in preparing sales reports and tracking monthly targets
• Support the sales team with administrative tasks as needed

Print Knowledge (Training Provided)

• Learn basic knowledge of printing materials and finishing (e.g., hot stamping, embossing, paper types)
• Advise customers on the best print options based on their needs

Requirements

• 1–2 years of experience in sales admin, customer service, or operations support
• Good communication and coordination skills
• Detail-oriented and organized
• Able to multitask and meet tight deadlines
• Proficient in Microsoft Excel, Word, and basic Google Workspace