• Provide administrative support for Adult Educators (AEs) and learners across all WSQ programmes.

• Manage service requests, including withdrawals, training or assessment rescheduling, reassessments, and deferments.

• Verify learner attendance records, review past module results, and process approvals of current module results within the training management system.

• Respond to and resolve enquiries received through the Customer Relationship Management System (CRMS) within the stipulated service timeline.

• Ensure learner enrolment and attendance records are accurately captured and updated in a timely manner.

• Perform other ad hoc duties related to training administration as assigned.

Requirements

• Tertiary qualification in any discipline.

• Minimum 1 year of experience in an administrative or related role.

• Strong attention to detail with a service-oriented mindset.

• Excellent interpersonal, written, and verbal communication skills.

• Ability to manage non-routine and escalated cases professionally and effectively.

• Resourceful team player who is adaptable, open-minded, and committed to maintaining high service standards.

• Comfortable working in a fast-paced service and operations environment.

EA Personnel Name: Sharmila
EA Personnel No: R23113352
EA License No: 95C5411