Working Hours:

Monday - Friday, 9am - 6pm

About The Opportunity

We are currently seeking Administrative Assistant to join our managed Healthcare team to assist in our provider relations team

Data & Documentation Management

- Provider Directory Maintenance: Update the internal database when clinics change their operating hours, contact details, or add new doctors

- Contract Loading: Digitizing and filing signed contracts and fee schedules into the TPA system

- Credentialing Support: Collecting and tracking the expiration dates of doctors' medical licenses and professional indemnity insurance to ensure the network remains compliant.

Provider Support & Liaison

- First-Line Inquiry Handling: Acting as the "help desk" for clinics. You will answer phone calls and emails regarding portal login issues, basic claims status, or how to submit a letter of guarantee (LOG).

- Onboarding Coordination: Sending out "Welcome Packs" to new clinics and scheduling training sessions between the clinic staff and your department managers.

- Circulars & Mass Mailing: Preparing and sending out network-wide updates regarding new policy changes or corporate client additions.

Requirements

• Meticulous
• Good interpersonal skills
• Proficiency in Microsoft Excel (vlookup and basic pivot tables are often required for managing large lists of doctors).

We regret to inform that only shortlisted applicants will be notified for a virtual interview.

To learn more about our Organisation, please visit https://alliancehealthcare.com.sg.