Job scope:

• To provide Training administration support Adult Educators (AE) and learners subscribed to ALL WSQ programmes.
• Managing of all service requests (Withdrawal, Rescheduling (Training/Assessment), Re-assessment and Deferment).
• Checking and verifying learner’s attendances, past module results and approving of current module results in training management’s system.
• Attending to all queries sent via Customer Service Relationship Management System (CRMS) within a day.
• Ensure that enrolment and attendance is captured promptly.
• Any other Ad-Hoc duties that are training administration related

Requirement:

• Tertiary qualification in any discipline
• Min 1 year experience in administrative work.
• Meticulous, and service-oriented, with strong interpersonal skills, as well as excellent written and verbal communication skills to manage non-routine and escalated cases effectively
• Resourceful team player who is open-minded, adaptable, and committed to maintaining excellent service standards in a fast-paced service and operations environment
  

EA Personnel Name: Ong Jia Yu, Jed 
EA Personnel No: R24120194
EA License No: 95C5411