· Prepare and submit GRA-related documents (forms, photos, IC copies).

· Assist residents in understanding cost-sharing responsibilities.

· Submit claims via official portals

· Monitor claim status and follow up on pending issues.

· Keep records of all submitted claims for reference or audit.

· Maintain digital and physical filing systems for documents and correspondence.

· Prepare reports, forms, and letters as required.

· Support the office team in handling day-to-day operations.

Skills & Requirements:

· Proficient in Microsoft Office (Word, Excel, Outlook).

· Able to communicate clearly with residents and external agencies.

· Organized and detail-oriented, with strong follow-up skills.

· Prior experience in HDB or community-related work is an advantage