Duties and Responsibilities:

• Handle learner enquiries on courses, registration, funding (e.g. SkillsFuture Credit) and general support
• Process enrolment, payments, and maintain accurate learner records
• Support daily training operations and coordinate with trainers and learners
• Prepare course materials, classroom setup, and training resources
• Provide basic training support and assist with digital platforms (e.g. attendance, forms, systems)
• Ensure all course documentation are complete, accurate, and compliant
• Perform post-course checks and follow up to rectify incomplete records before submitting documents to HQ
• Maintain proper filing, inventory, and records for audit readiness
• Ensure compliance with SSG requirements and timelines
• Maintain training centre readiness and report issues when required
• Support team operations and provide coverage when needed
• Redirect enquiries or update Centre Manager when required
• Follow company policies, maintain confidentiality, and seek approval when required
• Any other duties assigned within reasonable scope of the role
• Escalate issues beyond scope to Centre Manager

Requirements:

• At least 1–2 years relevant work experience (training provider or education environment preferred)
• Nitec / Diploma or equivalent
• Proactive with initiative, while seeking approval before implementation
• Good interpersonal and communication skills
• Detail-oriented with strong accuracy in documentation and compliance work
• Responsible, responsive, and able to manage multiple tasks
• Able to work independently and as a team player
• Willing to learn and adapt in a dynamic environment
• Comfortable with basic physical tasks (e.g. classroom setup)
• Basic proficiency in Microsoft Office (Excel, Word)
• Comfortable using or learning digital tools and systems
• Willing to travel between training venues when required