Job Summary

The Accounts Receivable (AR) Specialist is responsible for monitoring receivable balances, managing collections activities, and resolving billing disputes to ensure timely payments. This role focuses on reviewing aging accounts, coordinating with internal stakeholders such as the Billing and Operations teams to address discrepancies, and negotiating payment arrangements with customers when required.

The AR Specialist plays a key role in improving cash flow and maintaining accurate receivable records by proactively identifying issues, facilitating resolutions, and supporting the collections process.

________________________________________

Key Responsibilities

Accounts Receivable Monitoring

• Monitor accounts receivable aging reports and identify overdue balances requiring follow-up.

• Track outstanding invoices and analyze payment trends to identify potential collection risks.

• Maintain accurate records of collection activities, dispute cases, and payment commitments.

Collections & Payment Negotiation

• Conduct collection outreach through calls, emails, and other communication channels to follow up on overdue balances.

• Negotiate payment plans or settlement arrangements with customers when necessary.

• Ensure promised payments are tracked and followed up in a timely manner.

Dispute Resolution

• Investigate billing disputes raised by franchisee and determine root causes.

• Coordinate closely with internal teams to resolve discrepancies.

• Facilitate timely resolution of disputes to prevent aging escalation and support cash collection.

Stakeholder Collaboration

• Work closely with the Billing team to ensure invoices are accurate and any corrections are processed promptly.

• Partner with Operations and other internal stakeholders to gather supporting documentation or clarify account issues.

• Escalate complex cases or high-risk accounts to management when necessary.

Reporting & Financial Support

• Prepare and maintain AR aging reports and collections status updates.

• Provide insights on overdue balances, dispute trends, and collection risks to management.

• Support month-end closing activities related to accounts receivable where required.

________________________________________

Qualifications

Education

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.

Experience

• 2–4 years of experience in Accounts Receivable, Collections, or Credit Control.

• Experience in hospitality, franchise, or corporate finance environments is an advantage.

Skills & Competencies

• Strong understanding of accounts receivable and collections processes.

• Excellent negotiation and dispute resolution skills.

• Strong analytical ability to review aging reports and identify risk accounts.

• Ability to collaborate effectively with cross-functional teams.

• Strong communication and relationship-management skills.

• Proficiency in Microsoft Excel and financial systems or ERP platforms.

________________________________________

Key Performance Indicators (KPIs)

• Reduction in overdue receivables and delinquent accounts.

• Timely resolution of billing disputes.

• Successful negotiation and adherence to payment plans.

• Improvement in overall receivable aging profile.