About the Company

A leading international financial institution providing comprehensive banking solutions.

About the Job

• Customer Experience: Act as a primary liaison to deliver seamless, end-to-end service and resolve client inquiries or disputes.

• Operational Support: Partner with Relationship Managers and Operations teams to facilitate account openings and prepare necessary business documentation.

• Account Management: Manage the full lifecycle of client accounts, including signature verification, fund remittances, and account closures.

• Transaction Processing: Monitor and execute various banking activities such as term deposit rate fixing, transaction tracking, and handling exceptions.

• Administrative Coordination: Oversee the distribution of monthly statements, transaction advices, and physical mail correspondence.

• Credit & Lending Services: Verify credit limit availability and prepare instructions for loan drawdowns, rollovers, and repayments.

• Digital Support: Manage e-banking service applications and assist clients with technical requests like password resets.

• System Integrity: Log all service interactions accurately within the internal database to ensure thorough follow-up.

• Governance: Update departmental manuals, policies, and procedures to maintain operational compliance.

• Reporting: Generate daily reconciliations for specialized services and produce ad-hoc reports as required.

Skills and Requirements

• Experience: Proven background in banking operations and service delivery.

• Knowledge: Familiarity with banking products, internal systems, and regulatory reporting standards.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)