About the Company

Lightnet is a fintech company headquartered in Singapore. At Lightnet, we are working on the world’s most advanced cross border payments system. Lightnet has built a global network of Trusted Financial Services partners which provides the most interoperable, efficient, and cost-effective payments capability available today. We believe an inclusive ecosystem that bridges the gap between existing banking rails and non-bank financial institutions will increase profitability for all our partners and enable seamless cross-border transactions across the globe.

By upholding our values of drive, intelligence, integrity, passion and results-oriented, Lightnet continues to enrich the lives and aspirations of our customers each and every day. For more information, please visit https://www.lightnet.io.

Job Overview
We are seeking an Account Executive to manage and grow relationships with existing clients, driving adoption and revenue growth of our cross-border payment solutions.
This role focuses on post-onboarding client management, acting as a trusted advisor and working closely with internal teams to ensure strong service delivery, increased usage, and long-term account growth.

Key Responsibilities:

• Manage and proactively engage a portfolio of existing clients, building strong, long-term relationships.
• Assist the Account Manager executing account plans to increase transaction volumes, product adoption, and wallet share within assigned accounts.
• Assist the Account Manager to adopt a consultative, solutions-oriented approach to understand client needs and recommend appropriate payment solutions.
• Actively encourage clients to expand usage of Lightnet's services based on their business flows and operational needs.
• Identify upsell and cross-sell opportunities within existing clients and collaborate with Sales when commercial negotiation or new contracts are required.
• Partner with internal teams (Operations, PMO, Compliance, Treasury, Technology) to ensure seamless onboarding and ongoing service delivery.
• Act as the voice of the client internally, providing structured feedback to improve service quality and product offerings.
• Monitor client performance, usage trends, and key metrics to identify risks and growth opportunities.
• Own day-to-day account performance for assigned clients, including usage growth, retention, and issue resolution and KPI.
• Own and track client growth KPIs, including transaction volume growth, active usage, retention, and time-to-resolution.

Requirements:

• Diploma in Business, Finance, Marketing, or a related discipline.
• Minimum 2 years of relevant experience in Account Management, Relationship Management, or Sales
• Experience or strong familiarity with cross-border payments or financial services is highly preferred.
• Ability to grow revenue through existing client relationships.
• Strong analytical and problem-solving skills
• Highly detail-oriented, proactive, and ownership-driven.
• Excellent written, verbal and presentation skills in English.
• Strong proficiency in Microsoft Excel and PowerPoint.
• Fresh graduate from Diploma in Business, Finance, Marketing, or a related discipline can be considered