Job Description:

• Act as the main point of contact for assigned clients, fostering strong and lasting relationships built on trust and results.
• Identify, qualify, and pursue new business leads through networking, referrals, and inbound/outbound efforts.
• Understand clients’ business objectives, challenges, and brand direction; proactively propose APEX solutions that align with their goals.
• Ensure a high level of client satisfaction through attentive service, effective communication, and consistent delivery excellence.
• Coordinate closely with internal teams — including Events, Productions, Digital, and Creatives — to ensure projects are executed on time, on budget, and to quality standards.
• Manage project progress, budgets, and timelines, identifying potential risks early and ensuring timely resolutions.
• Prepare and present regular project updates, reports, and reviews for clients.
• Identify opportunities to upsell or cross-sell APEX services within existing accounts (e.g., converting an events client into a digital or retainer engagement).
• Assist in developing and executing business proposals, pitches, and presentations for new and existing clients.
• Support contract negotiations and deal closures where applicable.
• Gather and share client insights and feedback to help refine APEX’s offerings and service quality.
• Provide consistent account performance reports and updates to the leadership team.

Requirements:

• Degree in Marketing, Communications, Business, or related field.
• 1-2 years in account management, client servicing, or marketing/advertising agency role.
• Prior exposure to events, media production, or digital marketing projects is highly preferred.
• Ability to adapt and be initiative at managing multiple projects simultaneously in a fast-paced environment.
• Strong documenting skills with excellent attention to detail.
• Self-motivated, dedicated, hands-on and willing to go extra mile.
• Client-first attitude with a proactive, problem-solving approach.Strong work commitment.·
• Strong sense of urgency
• Excellent written and verbal communication skills
• Extremely well organization skills
• Ability to anticipate roadblocks and pivot when necessary (to think out of the box)