Duties and Responsibilities of Academic Support

Reporting Lines:

This position reports directly to the Academic Director. The incumbent’s primary role is to support the Academic Director in:

• Providing administrative support to facilitate the smooth running of courses;
• Liaising with various stakeholders on day-to-day academic support matters.

Duties and Responsibilities

• Compiling Learning materials and assessments
• Communicating with lecturers on scheduling and academic matters
• Interacting with students on feedback
• Working with Operations team on the allocation of resources to support running of classes
• Arranging and scheduling of invigilators for physical examinations
• Coordinating with Academic and Examination Board members
• Prepare and compile reports as when required
• Updating & maintaining the SMS prospective student database;
• Advising students regarding fee payment instalments, key student contract terms & conditions and course schedules;
• Application Fee collection & generation of first payment advice;
• Collecting & collating student documentation for submission to Student Services to facilitate course admission;
• Coordinating all administrative requirements to ensure the smooth running of classes;
• Secondary point of contact for student & lecturer complaints;
• Conduct course previews as and when required;
• Assist the Academic Director as required.

Requirements

• Diploma or Degree in any discipline;
• Fresh graduates are welcome to apply;
• Have excellent Communication Skills;
• Be able to work in a fast-paced environment while being meticulous;
• Be self-motivated, pro-active and possess problem solving skills;
• Prior experience, especially in the education sector would be an advantage, though not mandatory, and candidates without experience will be given equal consideration.